Frequently Asked
Questions

ph367 strictly enforces a 21 years and above age requirement for all players, in line with Philippine gaming regulations and PAGCOR guidelines. During registration and KYC verification, you will be required to submit a valid government-issued ID to confirm your age. Any account found to belong to a player under 21 will be immediately suspended. We take this responsibility seriously — protecting young people from gambling harm is a core part of our commitment to responsible gaming.

ph367 accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• Driver's License (LTO)
• PhilSys National ID
• Voter's ID (COMELEC)
• SSS or GSIS ID
• PRC Professional ID

You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last three months) and a selfie holding your ID. KYC verification is typically completed within 24 hours on business days.

No. ph367 strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset feature on the ph367 Login page or contact our support team for assistance.

Go to the ph367 Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat and we'll help you regain access to your account securely.

ph367 supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter bank deposits at major Philippine banks
• Cryptocurrency: select digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱). The available payment methods may vary depending on your location and account status. Check the Cashier section of your ph367 account for the full up-to-date list.

The minimum deposit at ph367 is ₱100 for most payment methods, making it accessible for Filipino players at all budget levels. Some payment channels may have slightly higher minimums due to processing requirements — these are clearly displayed in the Cashier section before you confirm your deposit. There is no maximum deposit limit for verified accounts, though large transactions may require additional verification for security purposes.

Most deposits via GCash and PayMaya are credited to your ph367 account instantly or within a few minutes. Online bank transfers (BPI, BDO, Metrobank) typically take 15 minutes to 1 hour depending on the bank's processing time. Over-the-counter deposits may take up to 24 hours to reflect. If your deposit hasn't appeared after the expected timeframe, contact our support team with your transaction reference number and we'll investigate right away.

To withdraw your winnings, log in to your ph367 account and navigate to the Cashier section, then select "Withdraw." Choose your preferred withdrawal method — GCash, PayMaya, or bank transfer to BPI, BDO, or Metrobank — enter the amount, and confirm. Withdrawals are processed within 1–3 business days for standard requests. Your account must be fully KYC-verified before withdrawals are approved. The minimum withdrawal amount is ₱200. Withdrawals are sent back to the same payment method used for your deposit where possible.

ph367 does not charge any fees on deposits. For withdrawals, ph367 also does not impose platform-side fees. However, your bank or e-wallet provider (such as GCash or BPI) may apply their own transaction fees, which are outside ph367's control. We recommend checking with your payment provider for their current fee schedule. Any applicable fees will always be clearly disclosed before you confirm a transaction on the ph367 platform.

ph367 offers a wide and growing library of games designed for Filipino players. The current lineup includes:

• Mini Baccarat — fast-paced card game with simple rules and great odds
• Fishing Kui Li — popular arcade-style fishing game with multiplayer action
• Bingo — classic bingo with exciting prize pools and multiple card options
• Slots — hundreds of slot titles from top providers with various themes and jackpots
• Live Dealer Games — real-time casino games streamed with professional dealers
• Table Games — Roulette, Blackjack, Sic Bo, and more

New games are added regularly. Visit the ph367 Casino page for the full current catalog.

Yes — ph367 is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser, with no app download required. The responsive design adapts to any screen size, so whether you're playing on a budget Android phone in Cebu or the latest iPhone in BGC, you'll get a smooth, high-quality gaming experience. For the best performance, we recommend using a stable Wi-Fi or LTE connection.

Absolutely. All games on ph367 use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and compliance. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency. ph367 is committed to providing a fair gaming environment for every Filipino player on our platform.

Mini Baccarat is a simplified, faster version of traditional Baccarat — one of the most popular card games in the Philippines and across Asia. The goal is to bet on which hand (Player or Banker) will have a total closest to 9, or whether the round will end in a Tie. Mini Baccarat uses the same rules as standard Baccarat but with lower betting limits and a quicker pace, making it ideal for both beginners and experienced players. It's a great starting point if you're new to card games at ph367.

ph367 offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the registration and deposit pages and may change periodically. Typically, the welcome bonus includes a deposit match and free spins on selected slot games. To claim the bonus, make sure to opt in during the deposit process. Bonus funds are subject to wagering requirements before they can be withdrawn — full details are available in the Promotions section of your ph367 account.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games like Mini Baccarat may contribute a lower percentage. Always read the specific bonus terms before claiming any offer at ph367.

Yes. ph367 rewards loyal players through a tiered loyalty program. As you play, you accumulate loyalty points that can be redeemed for bonus credits or other rewards. Higher tiers unlock exclusive benefits such as faster withdrawal processing, dedicated account managers, higher deposit limits, and invitations to special promotions. Your loyalty tier is automatically updated based on your activity. Log in to your ph367 account and visit the Loyalty section to check your current status and available rewards.

ph367 provides a comprehensive set of responsible gaming tools accessible directly from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps in ₱
• Loss Limits — define the maximum you're comfortable losing per period
• Session Time Limits — get notified and automatically logged out after a set duration
• Reality Checks — periodic pop-ups showing your session time and spending
• Cool-Off Period — take a break of 24 hours, 7 days, or 30 days
• Self-Exclusion — block access to your account for 6 months or permanently

For more details, visit our Responsible Gaming page.

To request self-exclusion, go to your account settings and select the "Responsible Gaming" section, then choose "Self-Exclusion." You can select an exclusion period ranging from 6 months to permanent closure. Alternatively, contact our support team via live chat — available 24/7 — and they will process your self-exclusion request immediately. Once activated, self-exclusion cannot be reversed during the chosen period. Your account balance will be held securely and returned to you after the exclusion period ends (for non-permanent exclusions).

Yes. ph367 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold or shared with unauthorized third parties. We comply with applicable data protection regulations in the Philippines. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming — contact PAGCOR through their official government channels for guidance and support programs
• National Center for Mental Health (NCMH) — Crisis Hotline: 1553 (toll-free, 24/7)
• Gamblers Anonymous Philippines — local chapters active in Metro Manila, Cebu City, Davao, and Quezon City
• ph367 Support Team — available 24/7 via live chat to help you activate responsible gaming tools or discuss your concerns

Remember: reaching out is always the right move. Visit our Responsible Gaming page for more resources.

If a game freezes or you get disconnected during a session, don't worry — ph367's system automatically saves your game state. Simply refresh your browser or reopen the game and you'll be returned to where you left off. Any bets that were placed before the disconnection are recorded and settled according to the game outcome. If you believe a disconnection caused an error in your balance or bet settlement, contact our support team with the date, time, and game name and we'll investigate promptly.

ph367 works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For mobile devices, Chrome on Android and Safari on iOS provide the smoothest experience. We recommend keeping your browser updated to the latest version for optimal performance and security. If you're experiencing display issues, try clearing your browser cache and cookies, then reload the page. Disabling browser extensions (especially ad blockers) can also resolve some compatibility issues.

ph367 customer support is available 24 hours a day, 7 days a week through the following channels:

• Live Chat — the fastest way to get help; available directly on the ph367 platform
• Email — send your query to [email protected] and expect a response within 24 hours

When contacting support, please have your account username and a description of the issue ready to help us resolve your concern as quickly as possible. Our team includes Filipino-speaking agents who understand the local context and can assist you in a way that feels natural and comfortable.